As of 1st April 2015 firstname.lastname@example.org will cease to function as the main contact address for the ACE System Support Team, and all related queries should be raised via the online Helpdesk. To assist your use of the Helpdesk we have produced a guidance document in support.
Any email sent to email@example.com between now and April 1st will automatically be transferred to receive an automated response containing a Helpdesk Ticket Reference. This Ticket Reference number will help us to track your queries more efficiently and allow us to provide you with a better service. Please be sure to quote this number for any query where continued assistance is required.
For more information please click on these links: