Monthly Archives: February 2016

ACE Customer Satisfaction Survey 2016

15th February 2016

It’s that time of year again!


The Federation carries out an annual, online survey of its key customers to collect their views on a number of issues such as the operational performance of ACE itself and specifically to get feedback on their experiences of the support and guidance that they get from both the Federation and individual Certification Bodies.


2015 was another busy year for the Federation with 294,000 Apprenticeship Completion Certificates approved and printed across England, Wales and Scotland. Just over 254,000 were for English Apprenticeships and the one millionth Apprenticeship completion certificate is due to be printed from ACE sometime during February 2016.


2015 also saw the implementation of, and benefits from, a number of both system and procedural changes on ACE, all of which were driven by feedback from users. Much of this feedback is gained from our annual customer satisfaction survey so your feedback is both very much appreciated and also helps to inform, direct and improve our customer service and support offer.


Last year we saw an unprecedented level of responses to our survey and, as one of our key customers, we would very much appreciate if you could take the time to complete this short online survey and give us your feedback on how you think we are doing!


Survey link:


The survey will close at 5pm on Friday 25th March 2016. If you have any questions in the meantime please do not hesitate to contact the ACE Support Team using the online ACE Helpdesk.


 In due course we will share the findings from the survey.


 Many thanks and kind regards,


 Federation Team


Federation Oracle

3rd February 2016

The next issue of the Federation Oracle, the one stop shop for updates from within Apprenticeships, is available to view.


In this edition you will find information on


  • Plans for an ACE-IT review
  • Updates on Apprenticeship Policy
  • KAPIO is launched