Category Archives: Office Hours

Festive Office Closure

12th December 2017

The FISSS offices will be closing on Friday 22nd Dec 2017 and reopening on Tuesday 2nd Jan 2018. During this period the ACE system will be available for you to load/amend apprentice records, however we will be unable to provide any additional system support. We will endeavour to resolve any outstanding queries upon our return.

Bank Holiday Closure

20th May 2015

The Office will be closed all day Monday 25th May and will reopen at 8:30am Tuesday 26th.


ACE will still be available for processing apprenticeship claims as normal. The Helpdesk will still be accessible although the responses may be delayed.


System Support Team


Festive Opening Times

16th December 2014

The Federation offices will be closed from 5pm on the 24th December and will open its doors again on the 2nd of January 2015 from 10am until 3pm. Normal business hours will resume on the 5th of January.



Easter Office Hours

16th April 2014

Please note the ACE Support Team will be unavailable on the 18th and 21st of April 2014 due to office closure over the Easter holidays.


Any queries on these days should be emailed to and we will respond upon our return on the 22nd of April.


Note: The ACE System will be available to use throughout this period.


Festive Office Closure

20th December 2013


Please note the ACE team will not be available from 3pm on 24th December 2013 until 9am on 3rd January 2014.


Please email any queries to the ACE team,, and we will reply as soon as possible when we return after the holidays. However if you need urgent assistance on 2nd January you can call Alison Bucknell on 07850 642 576 or Yvonne Ryan on 07772 999 462.


Thank you for working with us over the past year, and we hope you all have a lovely Christmas break and a fantastic 2014.


ACE System Upgrade on 18th December 2013

13th December 2013


The ACE system will be unavailable for use from 8am on 18th December until 8am on Thursday 19th December to enable significant upgrade work to be undertaken.


Thank you for your understanding.