Monthly Archives: July 2015

Customer Satisfaction Survey – Action List

29th July 2015

Earlier this year we carried out two surveys of our key customers; Training Centres (Centres) who use our Apprenticeship Certification system and the Certification Bodies (Bodies) who process Apprenticeship Certification claims on our behalf.


We were very pleased with the outcome of both surveys and have previously uploaded summary reports for each survey onto our website (see newsfeed dated 5th June). As we stated in the survey, we value all of the feedback received and do take it very seriously and use the survey results to influence and inform many of our business activities going forward. We will also continue to build on the work that we have been carrying out over the past few years, determined and driven largely by your invaluable feedback.


Using the feedback we received in the 2015 surveys, we have compiled an Action List which we would like to share with you. The identified actions, amongst other things, will feed into the work that we will be carrying out over the coming months and we will keep you posted with our progress.


Once again we would like to thank all of you who took the time to provide your feedback via our survey. If you have any questions please do not hesitate to contact the ACE Support Team.