The Customer Service Intermediate and Advanced Apprenticeships in England respond to the employer need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles. The apprenticeships are primarily aimed at individuals whose job role is dedicated to customer service as an occupation, for example intermediate apprentices may be Customer Service Trainees, Assistants and Representatives/Agents, whilst advanced apprentices may be Customer Relationship Managers, Co-ordinators and Tea... Read More

This framework is designed to meet the skills needs of employers of all sizes across the public, private and not-for-profit sectors. It will attract new talent into management and will help to up-skill the workforce to replace those who leave or retire. Higher apprentices will work in job roles such as managers, senior managers, directors and heads of department. Read More

The purpose of this framework is to train insurance underwriters, claims and broking staff, banking cashiers/call centre advisers, investment operators, pension administrators, financial advice and mortgage support staff and those involved in debt collections. This framework will be available at Levels 2 and 3 and is relevant for the following job roles: Level 2 Insurance Underwriting Administrators; Claims Handling Administrators; Broking Administrators; Banking Cashiers; Banking Call Centre Advisers; Investment Information Administrators. Level 3 Trainee Underwriter Tra... Read More

This Advanced Apprenticeship is designed to give advanced apprentices the skills to work in the photo imaging sector, either as a photographer, or in digital image production, photo retail or picture libraries. There are job opportunities for photographers in the armed forces and the police, in photographic studios or as schools or event photographers. Non-photographer roles for advanced apprentices include minilab printer, digital imaging technician and picture library keyworder. Read More

Whilst the UK has the largest e-learning industry in the EU, with more than 400 companies specialising in e-learning for the corporate market generating over £540 million in 2011 there is no clear qualification pathway to train e-learning designers. In addition whilst industry is moving strongly into e-learning there is only limited take up of high quality e-learning and blended learning strategies in further and adult learning as a result of a lack of capability and capacity in the sector. The Digital Learning Design Apprenticeship has been designed with the employers to address his ski... Read More

Around 4.5 million people are engaged in the running of businesses in the public, private and not-for-profit sectors in the UK. This framework is designed to meet the skills needs of employers by attracting new talent into a career in business and administration and help to up skill the workforce to replace those who leave or retire. Higher apprentices will work in roles such as office managers, administration team leaders, personal assistants or business development executives. Read More

The gas industry faces some key challenges including an ageing workforce and a skills deficit in craft and technical roles. The purpose of this Intermediate and Advanced Level Apprenticeship is to support the industry to address these challenges by developing occupational competence in a wide range of job roles in the gas transmission and distribution and gas utilisation parts of the industry. Read More

Employers in the industry need to attract new talent to replace those who leave or retire, especially women and those from underrepresented groups and encourage existing staff to gain Level 2 qualifications. Apprentices work as Warehouse pickers/packers, loaders and with appropriate training, fork lift truck operators. Advanced Apprentices take on more responsibility including junior team leader roles. This framework will provide opportunities to move into Level 3 jobs and training in Warehousing and into the wider logistics sector. Read More

This framework has been developed to support those who help people seeking employment. It is aimed at those working in the employabilty and skills sector which could include welfare to work, recruitment agencies, career guidance and other pre-employment services. Many individuals in the sector have qualifications in particular areas but this framework draws on all of the skill areas required to develop professionals delivering employment related services, allowing individuals to develop in a particular role, widen their skills to move into other roles within the sector, and aid vertical ... Read More

This framework is designed to meet the skills needs of employers of all sizes across the public, private and not-for-profit sectors. It will attract new talent into the marketing industry and will help to up skill the workforce to meet employer skills priorities. Intermediate apprentices will work in job roles such as marketing assistant, market research assistant or events management assistant. Advanced apprentices will work in job roles such as marketing officer, advertising account executive or market researcher. Read More