Framework Details

Framework Title: Customer Service
ID: FR04119
Level/s: 2, 3
Issuing Authority: Instructus
Issue Date: 02/08/2017

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The Customer Service Intermediate and Advanced Apprenticeships in England respond to the employer need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles. The apprenticeships are primarily aimed at individuals whose job role is dedicated to customer service as an occupation, for example intermediate apprentices may be Customer Service Trainees, Assistants and Representatives/Agents, whilst advanced apprentices may be Customer Relationship Managers, Co-ordinators and Team Leaders.

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