The Contact Centre Operations Intermediate and Advanced Apprenticeships in England were developed in response to employers need for high levels skills in contact centres in a wide range of organisations. They have been developed, with the help of employers, to widen the pool of potential recruits into the Contact Centre industry and to up skill the existing workforce to meet their skills priorities. Intermediate apprentices will work in job roles such as Trainee Agent, Contact Centre Agent, Help Desk Operative, Sales Advisor, Customer Service Advisor, Outbound Sales Agent, Inbound Sales ... Read More

Intelligence operations is a key area in maintaining the defence and security of the nation. Individuals are recruited into intelligence operations to perform a vital role in the collection, classification, interpretation and dissemination of information which is critical to the safe and successful delivery of defence and security actions. An intelligence operator is also responsible for making recommendations to senior personnel based upon their assessment of the intelligence gathered. Defence and security actions range from intelligence related to domestic threats of disorder and terroris... Read More

The purpose of this framework is to train accountants to QCF Level 3 who work for accountancy firms or in finance divisions within other organisations. This framework will be available at Levels 2 and 3 and is relevant for the following job roles: Level 2 Accounts Assistant/Clerk; Cashier; Credit Control Clerk; Finance Assistant; Purchase Ledger Clerk; Sales Ledger Clerk. Level 3 Trainee Accounting Technician; Assistant Accountant. Read More

To provide employers of all sizes, and across all sectors, in England with a high-quality, nationally-recognised programme which will attract new talent into project management positions and up-skill the existing workforce to make projects and businesses more productive, efficient and profitable. The Level 4 Higher Apprenticeship in Project Management is suitable for various project management roles, including Project Manager, Project Co-ordinator, Project Executive and Project Support Officer. Read More

The Engineering Construction Advanced Level Apprenticeship Framework is recognised within the industry as one of the best routes for entrants to attain the skills required to work on engineering construction sites, including offshore installations. The framework provides users with consistent guidelines under which to work to achieve and maintain the standards and levels of knowledge and competencies required by the industry. The occupations covered by this framework are as follows: Craft: Pipefitting; Rigging (Moving Loads); Plating; Mechanical Fitting; Steel Erecting; Welding (Pipe); ... Read More

The Engineering Construction Intermediate Level Apprenticeship Framework is recognised within the industry as an entry route for individuals to attain the minimum skills required to support work on engineering construction sites. It is particularly ideal as a progression route into the industry's Advanced Level 3 Apprenticeship framework for those individuals who do not meet the Entry Criteria for the Advanced Apprenticeship. The framework provides users with consistent guidelines under which to work to achieve and maintain the standards and levels of knowledge and competencies required by... Read More

There are two levels of Apprenticeship contained in this framework: Intermediate Level Apprenticeship Once completed a learner may work as a junior stylist. Advanced Level Apprenticeship Once completed a learner may work as a hairdresser or stylist. Careers may take place in a variety of locations including salons, spas, hospitals, care homes, prisons, department stores, hotels, airlines and holiday resorts as well as working freelance. Read More

The Beauty Therapy framework provides the option for apprentices to select discrete development pathways including Beauty Therapy General or Beauty Therapy Make-Up at Intermediate Level and Beauty Therapy General, Beauty Therapy Make-Up or Beauty Therapy Massage at Advanced Level. There are two levels of Apprenticeship contained in this framework: Intermediate Level Apprenticeship A learner may work as a junior beauty therapist or skin care and make up consultant. Advanced Level Apprenticeship A learner may work as a beauty therapist, electrolysist, masseur/masseuse or make-up ... Read More

There are two levels of Apprenticeship contained in this framework: Intermediate Level Apprenticeship A learner may work as a junior barber. Advanced Level Apprenticeship A learner may work as a barber or senior barber. Careers may take place in a variety of locations including working in barber shops, hairdressing salons, spas, hospitals, care homes, prisons, department stores, hotels, airlines and holiday resorts. Read More

This apprenticeship is designed to meet the needs of employers for an expansion of training programmes, to widen recruitment and to improve retention as well as to provide progression opportunities to and within the health and fitness industry at both intermediate and advanced levels. The Intermediate Level Apprenticeship in Exercise and Fitness is designed for those individuals who are either already employed in the fitness industry and wish to gain new knowledge and skills or who are looking to enter the industry and further develop their knowledge and skills to progress within the secto... Read More