Welcome to the online library for Archived SASE frameworks
All remaining Apprenticeship Frameworks were withdrawn to new starts after 31st July 2020, all Frameworks are now Archived.
If you need any help using the library then please contact firstname.lastname@example.org or call 0300 303 4444
The Contact Centre Operations Intermediate and Advanced Apprenticeships in England were developed in response to employers need for high levels skills in contact centres in a wide range of organisations. They have been developed, with the help of employers, to widen the pool of potential recruits into the Contact Centre industry and to up skill the existing workforce to meet their skills priorities.
Intermediate apprentices will work in job roles such as Trainee Agent, Contact Centre Agent, Help Desk Operative, Sales Advisor, Customer Service Advisor, Outbound Sales Agent, Inbound Sales Agent, Outbound Customer Service Agent, Inbound Customer Service Agent, Telephone Banking Advisor and Telesales Operator.
Advanced Apprentices will work in job roles such as Sales Team Leader, Customer Services Team Leader, Contact Centre Team Leader, Product Specialist, Supervisor, Support Analyst, and Contact Centre Manager.