Knowledge Base / Previously I have been able to log in but now I am getting an error message saying:- “Login Failed”.

If you have been issued with a username and password and have previously been able to access ACE but can no longer log in, then you may have made a mistake typing in your details. Please re-check and try again.


If you continue to have problems then this may be because your ACE account has been disabled.  This could be because you have updated your contact details or a Certification Body needs to confirm something with you before proceeding with the certification process.


Please contact the relevant Certification Body directly to discuss further.

Posted in: 02. Customer Service