Knowledge Base / How do I make certificate claims via the ACE system?

In order to claim for an Apprenticeship Completion Certificate, you will need to upload evidence of an apprentice’s successful achievement / completion of all components of their Apprenticeship framework (e.g. copies of certificates and declaration forms). Evidence must be uploaded to the ‘Evidence Tab’ within the Apprentice’s record on the ACE system.


The easiest way to do this is with a scanner. The maximum size of file that can be uploaded to ACE is 3 megabytes (MB). If your file is bigger than this then you will have to adjust resolution settings on your scanner to reduce the file size. Certification Bodies will also accept photos of a certificate / document, if it is of sufficient high quality.


Please make sure that all documents that are uploaded to ACE are fully complete and clearly legible.

Posted in: ACE Operational Issues