01. Getting Started
Please check to see that the computer you are using meets the following requirements below and has the features listed on the right set as enabled. This is to ensure that your use of this application is as efficient as possible.
In order to process the amount of data and functions of the application, we recommend that your processor speed should be at least 1 Gigahertz (GHz).
You will need at least 2 Gigabytes (2GB) of System Memory (RAM) to ensure all the features of the application are working smoothly.
As our application is designed for the web, the application is compatible with all the newer operating systems, we will support operating systems as long as they are in vendor maintenance support (Windows 10, macOS Sierra, Linux).
Whilst we aim to build our application to work on the majority of web browsers we strongly recommend updating your browser to the latest version to ensure your computer is displaying the website as intended.
Supported versions are:
Chrome > v30
Firefox > v27
Microsoft Internet Explorer v11
Safari > v7
Browsers require TLS1.2 support to function correctly. If you are an Internet Explorer user please ensure you have the latest version. Internet Explorer lower than version 11 is no longer supported, we recommend using Google Chrome or Firefox instead.
Proxy or Cached Version
In order to speed up the loading of a website web browsers and proxies (a system often used within organisations to manage all their users) use a technique called Caching which takes a snapshot of the website and shows it to the user when they re-visit it later. This is beneficial for websites that don’t often change, however this can be a problem for our application as it will show, for example, an apprentice’s old status thus causing issues. If you are unsure about this setting please speak to your IT department.
If you experience any issues accessing our application you may need to ask your IT Department to whitelist the website address http://acecerts.co.uk/.
For more information or to contact the ACE Support Team, please e-mail email@example.com or call 0844 573 2560.
Your Computer Details
Is there a minimum specification for computers that you recommend to get optimum performance from the ACE System?
For optimum performance we recommend:
— 3MB broadband connection (or faster)
— Gigahertz (GHz) processor (or faster)
— 2GB of RAM (or more)
— No hard disk requirement. ACE is a web-based system that requires no software to be installed on your computer(s).
Please note that ACE runs on PC and Mac, as well as on Linux.
For full functionality we recommend using Mozilla Firefox, Google Chrome and Opera. You may encounter some display issues when using Microsoft Internet Explorer. Please note we only support Internet Explorer 11 onwards.