01. Getting Started

Introduction to ACE

The Federation is the certifying authority for apprenticeships in England and hosts Apprenticeship Certificates

England (ACE).


ACE is a web based system that is designed to enable access to training providers, employers and

apprentices to request Apprenticeship completion certificates.


The Federation sits in the middle of a hub and spoke model where SSC/SSBs use ACE to:

• Receive requests for certificates from learning providers, employers or apprentices.

• Review submitted requests and evidence provided and either approve or reject, with appropriate

reason/s and certification requests.

• Print and issue Apprenticeship Completion Certificates, providing that all of the current Apprenticeship

framework requirements have been met.


It is unlikely that many individual apprentices will be directly requesting their completion certificate via

ACE and they are more likely to do this via their training provider. However, the ACE system does facilitate apprentices applying directly for their own completion certificates.


NB: Where an apprentice requests that a third party (training provider, employer or parent/

guardian) apply for their completion certificate, on their behalf, they MUST give their authorisation

for this to happen. There is a specific Apprentice Declaration and Authorisation Form for this purpose

can be found here: http://www.acecerts.co.uk/. A copy must be completed & signed, then uploaded to ACE.

Getting Access to ACE

Providers (known as Centres) need to register to get access to ACE. This is done by completing an online registration request form which can be accessed via: www.acecerts.co.uk/register_supercentre


Centres select all of the SSCs/SSBs (known as Certification Bodies) they need to work with and once the registration form is submitted, the ACE access is then set up by the ACE team.


The ACE team complete your registration and create your centre login details, which are then sent to the email address provided on the submitted centre registration form.


Certification bodies also assign Centres the necessary access to the required frameworks.

Centre Administrators can now access ACE and create additional user accounts within their organisation.

You can now use ACE to input learner data and load the evidence required to claim an Apprenticeship completion certificate.



Logging In


• Go to www.acecerts.co.uk


• Click on the Login button 1


• Enter your Username and Password.


• Click the Login button to enter.


logging in



• Please refer to the system checker to make sure your system meets the ACE system requirements.

— Green ticks are confirmation your system is compatible.

— Red denotes incompatibility.


Should you have any problems logging in with your username and password, please contact the relevant Certification Body.


Alternatively please contact the ACE Support Team:


Telephone: 0300 303 4444


E-mail: ace.helpdesk@fisss.org






Please be aware that the Username and Password are both case sensitive.


Keep all passwords in a safe place and do not reveal them to anyone. ACE follows the history of each Apprentice by tracking login details.


If additional user accounts need to be added then the Admin User will be able to set up accounts for colleagues to access the system.


How do I check my computer meets the minimum specification?

Using ACE

Please check to see that the computer you are using meets the following requirements below and has the features listed on the right set as enabled. This is to ensure that your use of this application is as efficient as possible.


In order to process the amount of data and functions of the application, we recommend that your processor speed should be at least 1 Gigahertz (GHz).

System Memory

You will need at least 2 Gigabytes (2GB) of System Memory (RAM) to ensure all the features of the application are working smoothly.

Operating System

As our application is designed for the web, the application is compatible with all the newer operating systems (Windows XP onwards, Lion OSX, Linux).

Web Browser

Whilst we aim to build our application to work on the majority of web browsers we strongly recommend updating your browser to the latest version to ensure your computer is displaying the website as intended.

Supported versions are:

MS Edge
IE 11Safari > v7
Chrome > v22
Firefox > v27

If you are an Internet Explorer user please ensure you have the latest version.With IE there are some further versions with support but with this the users will have to enable it, IE 8,9,10 only on Windows 7 or later, however we would recommend using Google Chrome or Firefox instead.

Proxy or Cached Version

In order to speed up the loading of a website web browsers and proxies (a system often used within organisations to manage all their users) use a technique called Caching which takes a snapshot of the website and shows it to the user when they re-visit it later. This is beneficial for websites that don’t often change, however this can be a problem for our application as it will show, for example, an apprentice’s old status thus causing issues. If you are unsure about this setting please speak to your IT department.


If you experience any issues accessing our application you may need to ask your IT Department to whitelist the website address http://acecerts.co.uk/.

For more information or to contact the ACE Support Team, please e-mail ace@fisss.org or call 0844 573 2560.

Your Computer Details

Operating System:
Screen Size:
AJAX Support:

Is there a minimum specification for computers that you recommend to get optimum performance from the ACE System?

For optimum performance we recommend:


— 3MB broadband connection (or faster)
— Gigahertz (GHz) processor (or faster)
— 2GB of RAM (or more)
— No hard disk requirement. ACE is a web-based system that requires no software to be installed on your computer(s).


Please note that ACE runs on PC and Mac, as well as on Linux.

What browser do you recommend using for the ACE System?

For full functionality we recommend using Mozilla Firefox, Google Chrome and Opera. You may encounter some display issues when using Microsoft Internet Explorer.