Due to the implementation of the Central Payment System, the ACE Support team will no longer be able to put candidates back to ‘Entered‘ to allow you to fix errors on a candidate record. This is a common request we receive when a candidate is accidentally submitted with missing or incorrect information.
We now advise that you contact your relevant Certification body and ask for the claim to be rejected. Once rejected you will be able upload extra evidence or change framework for the candidate.
The ACE Support team will still be able to help with smaller changes such as correcting mistakes in the basic information and employer tab of the candidate record. Certification bodies are also able to make these amendments at the status of ‘pending certification’ should you prefer to request it from them.